FAQS CAFE

Why don't the users' accounts created in IPBRICK.I » Users Management appear in the CAFE online/offline list?

Users status are only displayed in CAFE "users list" after their first log in to the CAFE.

How does one configure CAFE's administration rights, in order to add polls, news items etc.?

By default, any user has a "User" profile. To promote a user to an administrator, it's necessary to assign him an "Administrator" profile.

Only an Administrator can change users permissions and, to do so, he needs to:

• Log in CAFE;
• Go to Administration » Users;
• Select the user to whom he wishes to assign administrative privileges;
• Select the profile "administrator" from the pop-list;
• Click on the button "Associate Users".

After that, it's only necessary to refresh the browser, without having to clear the cache memory. To be sure that it worked, the user may log out and log in again, just to verify his administrative permissions.

Why don't I have sound when doing a video call?

Check if you have any other applications running that might be using your microphone. If so, please close those applications and try to do the video call again.

Which communication requirements are necessary for CAFE to be operational?

   1- Configure the firewall to allow:
           Local Network → IPBrick COMMUNICATIONS
               → TCP/5222 (XMPP) – Instant Messaging
               → TCP/8888 (WEBRTC) – Video Conference
               → TCP/19302 (STUN) – Video Conference
               → TCP/10060 – Webphone
               → TCP/10062 (SSL) – Webphone
               → TCP/3478 (TURN) – Webphone

   2- Add the following addresses on the DNS server:
               → voip.<domain> pointing to IPBrick IP PBX servers IP
               → im.<domain>, ucoip.<domain> and cafe.<domain> pointing to IPBrick CAFE servers IP

   3- Install a valid SSL certificate on IPBrick server(s):
               → We use WebRTC protocol to do video conference. To work properly it's necessary to install in IPBrick a valid SSL certificate